Frequently Asked Questions
Everything you need to know about bringing Zak into your home.
What materials are used in Zak furniture and decor?
We prioritize sustainable, high-quality materials including FSC-certified solid woods, organic textiles, and recycled metals to ensure longevity and style in your living space.
How long will it take for my order to arrive?
Standard shipping typically takes 5-7 business days. For larger furniture items, our white-glove delivery service usually arrives within 2-3 weeks depending on your location.
What is your return policy for home goods?
We offer a 30-day return window for most items. Products must be in their original packaging and unassembled. Please note that custom-made furniture is final sale.
Do you offer assembly services?
Yes, we offer professional in-home assembly for an additional fee at checkout. Our team will set up your new furniture and remove all packaging materials for you.
How can I track my shipment?
Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your delivery's progress in real-time.
Are there warranties on Zak products?
All Zak furniture comes with a limited 1-year warranty covering manufacturing defects. We stand by the craftsmanship of every piece we sell.